India's First B2B Printing Marketplace
Terms and Conditions

 

Terms of Use

 

Last updated on May 14, 2018.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of www.urprinters.com website.

The domain name www.urprinters.com (hereinafter referred to as "website") is owned by Qurio Solutions Pvt. Ltd., a private limited company incorporated under the Companies Act 2013, and having its corporate office at 138, Tower B3, Spaze Towers, Sohna Road, Gurgaon, Haryana, India (hereinafter referred to as "Qurio" or “UrPrinters”, “We”, or “Us”, or “Our”). The website is a platform that facilitates the online sale and purchase of printed products and merchandise (“Products”) and printing services (“Services") offered by UrPrinter’s various affiliate or registered printers/vendors/service providers.

These terms and conditions of use ("Terms of Use") of the website between UrPrinters and the users/registrants of the website ("You" or "Your" or "Yourself" or "User") describe the terms, including the applicable policies (e.g., privacy policy) which are incorporated herein by way of reference, on which UrPrinters offers You access to the website and the Services through the Website.

PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. YOUR ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE OR THE SERVICES PROVIDED BY THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE OF ALL THE TERMS AND CONDITIONS UNDER THE TERMS OF USE AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME.

When You use any of the services provided by UrPrinters through the website including, but not limited to, Product Reviews, Seller (that is, Printers or Merchandisers) Reviews, Seller Profile, User Profile, etc., You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.

We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You, whether as a registered user or not. The revised Terms and Conditions shall be made available on the Website and Your use of the Website and the Services is subject to the most current version of the Terms of Use made available on the Website at the time of such use. It is Your responsibility to review these Terms of Use periodically for updates / changes. You can determine when We last modified the Terms of Use  by referring to the "Last Updated" legend above. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

 

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents. etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a user of the Website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. UrPrinters reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to UrPrinters's notice or if it is discovered that you are under the age of 18 years.

 

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree to (a) immediately notify UrPrinters of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. UrPrinters cannot and will not be liable for any loss or damage arising from Your failure to maintain confidentiality or security, or prevent unauthorized use. You may be held liable for losses incurred by UrPrinters or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.

You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.

UrPrinters reserves the right to refuse access to use the Website and the Services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so.

You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.

 

Communications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

 

Platform for Transaction and Communication

The Website is a platform that Users utilize to meet and interact with one another for their transactions. UrPrinters is not and cannot be a party to or control in any manner any transaction between the Website's Users.

Henceforward:

1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include, without limitation, price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. UrPrinters does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Printers.

2. UrPrinters does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Website. UrPrinters does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. UrPrinters accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

3. UrPrinters is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. UrPrinters cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. UrPrinters shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.

4. UrPrinters does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf.

5. UrPrinters does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.

6. At no time shall UrPrinters hold any right, title or interest over the products nor shall UrPrinters have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. UrPrinters is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

7. The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. UrPrinters is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer.

At no time shall UrPrinters hold any right, title or interest over the products nor shall UrPrinters have any obligations or liabilities in respect of such contract.

UrPrinters is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable, or back ordered.

8. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.

Disclaimer: Pricing on any Product(s) or Service(s) as is reflected on the Website may due to some technical issue, typographical error, or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).

9. You release and indemnify UrPrinters and/or any of its officers, executives, and representatives (e.g., Franchise or Agents) from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, UrPrinters cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website.

Please note that there could be risks in dealing with underage persons or people acting under false pretence.

 

Charges

Membership on the Website is free for buyers. UrPrinters does not charge any fee for browsing and buying on the Website. UrPrinters reserves the right to change its Fee Policy from time to time. In particular, UrPrinters may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event UrPrinters reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to UrPrinters.

 

Use of the Website

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

1. You shall not host, display, upload, modify, publish, transmit, update or share any information which:

(a) belongs to another person and to which You do not have any right to;

(b) is grossly harmful, harassing, blasphemous, defamatory, slanderous, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including, but not limited to, "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;

(c) is misleading in any way;

(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;

(e) harasses or advocates harassment of another person;

(f) involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or spamming;

(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;

(h) infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];

(i) promotes an illegal or unauthorized copy of another person's copyrighted work (see, "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated printing material or links to them, providing copy-protected printing materials or links to them, or providing pirated music or links to pirated music files, providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices;

(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);

(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;

(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses;

(m) contains video, photographs, or images of another person (with a minor or an adult).

(n) tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;

(o) engages in commercial activities and/or sales without Our prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" products related to the Website. Throughout this Terms of Use, UrPrinters's prior written consent means a communication coming from UrPrinters's Legal Department, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization;

(p) solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;

(q) interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;

(r) refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.

(s) harm minors in any way;

(t) infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;

(u) violates any law for the time being in force;

(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(w) impersonate another person;

(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;

(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

(z) shall not be false, inaccurate or misleading;

(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force.

(ab) shall not create liability for Us or cause Us to lose (in whole or in part) the services of Our internet service provider ("ISPs") or other suppliers;

2. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.

3. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password "mining" or any other illegitimate means.

4. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including, but not limited to, personal identification or information, other than Your own information, as provided for by the Website.

5. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms UrPrinters, UrPrinters.com, Qurio, or otherwise engage in any conduct or action that might tarnish the image or reputation, of UrPrinters or Sellers on platform or otherwise tarnish or dilute any UrPrinters's trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or UrPrinters' systems or networks, or any systems or networks connected to UrPrinters.

6. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person's use of the Website.

7. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

8. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of UrPrinters and/or others.

9. You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to, GST, Income Tax, Octroi, Central Excise, Custom Duty, Local Levies, etc.) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

10. Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website.

11. From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.

12. You shall not engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website. It shall be a violation of these Terms of Use to use any information obtained from the Website in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

We reserve the right, but have no obligation, to monitor the materials posted on the Website. UrPrinters shall have the right to remove or edit any content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of this Terms of Use. Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect UrPrinters views. In no event shall UrPrinters assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from use of content and/or appearance of content on the Website. You hereby represent and warrant that You have all necessary rights in and to all content which You provide and all information it contains and that such content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.

13. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.

14. It is possible that other users (including unauthorized users or "hackers") may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We does not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website.

15. UrPrinters shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

 

Contents Posted on Site

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music and artwork (collectively, "Content"), is a third party user generated content and UrPrinters has no control over such third party user generated content as UrPrinters is merely an intermediary for the purposes of this Terms of Use.

Except as expressly provided in these Terms of Use, no part of the Website and no Content may be modified, copied, reproduced, republished, sub-licensed, sold, uploaded, broadcasted, posted, publicly displayed, encoded, translated, transmitted, made available, disseminated, or distributed in any way (including "mirroring") to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without UrPrinters's express prior written consent.

You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website (collectively, "Content"). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including, but not limited to, promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

 

Privacy

We view protection of Your privacy as a very important principle. We understand clearly that You and Your Personal Information is one of Our most important assets. We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. Our current Privacy Policy is available at Privacy Policy. If You object to Your Information being transferred or used in this way please do not use Website.

We and our affiliates will share / sell / transfer / license / covey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transaction are conducted on Our Website or with third party merchant's or third party merchant's website.

 

Disclaimer of Warranties and Liability

This Website, all the materials and products (including, but not limited to, software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, UrPrinters does not warrant that:

• This Website will be constantly available, or available at all; or

• The information on this Website is complete, true, accurate or non-misleading.

UrPrinters will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. UrPrinters does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components.

Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You.

You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.

 

Selling

As a registered seller, you are allowed to list Product(s) or Service(s) for sale on the Website in accordance with the Policies which are incorporated by way of reference in this Terms of Use. You must be legally able to sell the Product(s) or Service(s) you list for sale on our Website. You must ensure that the listed Product(s) or Service(s) do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfilment of sales.

The listing description of the Product(s) or Service(s) must not be misleading and must describe actual condition of the Product(s) or Service(s). If the Product(s) or Service(s) description does not match the actual condition of the Product(s) or Service(s), you agree to refund any amounts that you may have received from the Buyer. You agree not to list a single product or service in multiple quantities across various categories on the Website. UrPrinters reserves the right to delete such multiple listings of the same product or service listed by you in various categories.

 

Services

Payment

While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

1.      Lack of authorization for any transaction/s, or

2.      Exceeding the preset limit mutually agreed by You and between "Bank/s", or

3.      Any payment issues arising out of the transaction, or

4.      Decline of transaction for any other reason/s

All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

Before shipping / delivering your order to you, Seller may request you to provide supporting documents (including, but not limited to, Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to Our Users.

Further:

1. Transactions, Transaction Price and all commercial terms such as Delivery, Dispatch of products and/or services are as per principal to principal bipartite contractual obligations between Buyer and Seller and payment facility is merely used by the Buyer and Seller to facilitate the completion of the Transaction. Use of the payment facility shall not render UrPrinters liable or responsible for the non-delivery, non-receipt, non-payment, damage, breach of representations and warranties, non-provision of after sales or warranty services or fraud as regards the products and /or services listed on UrPrinters's Website.

2. You have specifically authorized UrPrinters or its service providers to collect, process, facilitate and remit payments and / or the Transaction Price electronically or through Cash on Delivery to and from other Users in respect of transactions through Payment Facility. Your relationship with UrPrinters is on a principal to principal basis and by accepting these Terms of Use you agree that UrPrinters is an independent contractor for all purposes, and does not have control of or liability for the products or services that are listed on UrPrinters's Website that are paid for by using the Payment Facility. UrPrinters does not guarantee the identity of any User nor does it ensure that a Buyer or a Seller will complete a transaction.

3. You understand, accept and agree that the payment facility provided by UrPrinters is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Website using the existing authorized banking infrastructure and Credit Card payment gateway networks. Further, by providing Payment Facility, UrPrinters is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.

Payment Facility for Buyers:

• You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility.

• You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies.

• You, as a Buyer, shall electronically notify Payment Facility using the appropriate UrPrinters Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.

• You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make You ineligible for a refund.

• You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services

• Refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.

• Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees.

• For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).

• Refund shall be conditional and shall be with recourse available to UrPrinters in case of any misuse by Buyer.

• Refund shall be subject to Buyer complying with Policies.

4. UrPrinters reserves the right to impose limits on the number of Transactions or Transaction Price which UrPrinters may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit.

5. UrPrinters reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with UrPrinters or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy.

6. UrPrinters may do such checks as it deems fit before approving the receipt of Transaction Price from the Buyer for security or other reasons at the discretion of UrPrinters. As a result of such check if UrPrinters is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price.

7. UrPrinters may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if UrPrinters deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, UrPrinters may hold Transaction Price and UrPrinters may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity.

8. The Buyer and Seller acknowledge that UrPrinters will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of UrPrinters.

Compliance with Laws:

9. Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and UrPrinters Website.

Buyer's arrangement with Issuing Bank:

10. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.

11. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.

 

UrPrinters Credit

The UrPrinters Credit ("UrPrinters Credit") is a pre-paid payment instrument which is associated with your Website account. You can maintain a balance of money with such specific Seller (if permitted), and redeem it at your convenience. Please note that Seller will be the issuer of UrPrinters Credit and Seller shall be responsible for redeeming the money lying to your credit of your UrPrinters Credit account and UrPrinters does not assume any risk, liability or responsibility with respect to UrPrinters Credit money.

Seller will not pay any interest on the amount maintained by you in your Seller specific UrPrinters Credit.

Refund of UrPrinters Credit Amount: Your UrPrinters Credit comprises of two types of balances - Store credit (which is a credit granted by Us typically in lieu of a cancelled/refunded order), and Promotional balance (which is credit granted by Us purely for promotional or goodwill purposes). Promotional balance added to the UrPrinters Credit will be non-refundable while Store credit will continue to be entirely refundable.

Limitation of Liability: In no event will UrPrinters will be liable for any money lying to your credit in UrPrinters Credit, any special, incidental, indirect or consequential damages or losses of any kind, arising from the use of UrPrinters Credit or association with the UrPrinters Credit.

 

Cancellation/Change/Return/Replacement *

There is limited option to cancel or change your order after payment is made, as the products are specially customised and printed for you. However you can call the customer support team ([email protected]) and we will try to get in touch with the Printer to stop the printing, provided the printer has not started printing your product. If the request comes after the printing job has started or after 24 hours of placing the request we will not be able to accept any change in the printing order or cancellation of the printing order. If we are able to cancel the minimum cancellation fee is Rs 150 to cover for payment gateway charges; the balance will be transferred post deduction of the same.

The return or replacement seeks to assist Buyers who have received faulty, defective, physically damaged, or wrong product(s). If at the time of delivery and/or within 48 hours of receipt of your order, if any fault, defect, physical damage is found in the product, or if the product is wrong or different from what your ordered, then the buyer of the product can ask for return or replacement of the product from the seller subject to the following terms and conditions:

1. Notify seller of any defects in the product at the time of delivery of the product or within 48 hours of receipt of the product.

2. Same product will be replaced in return of the faulty, defective, physically damaged, or wrong product.

3. Replacement can be for the entire product or part(s) of the product (for products where parts are separable) subject to availability of the same with the seller. If the replacement is not possible, the product may qualify for return.

Following products shall not be eligible for return or replacement:
• If the products are not in their original condition or with original packaging;
• Physical damages are due to misuse of product;
• If the products are used, altered, soiled;

If UrPrinters has suspicion or knowledge, that any of its buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then UrPrinters may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.

 

Indemnity

You shall, at you own expense, indemnify, defend, and hold harmless UrPrinters, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, representatives, and employees, against any claim, demand, suit, action, or administrative proceeding including reasonable attorneys' fees, made by any third party or penalty imposed arising out of or relating to Your content, Your access or use of the website, Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party, including, without limitation, access or use of the website by someone else, or violation by such other person of the terms of use, using your computer or user id.

This indemnification agreement also applies (without limiting) to any claim, directly or indirectly, related to website or software; that your use or access or another person's use or access of your computer or user id infringes any copyright, trademark, service mark, patent, trade secret, right of publicity, or other proprietary right of a third party under any local, international, federal, or state law; and that Your use or access is in any way defamatory, slanderous, libelous, or otherwise injurious to a third party.

You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorney's fees and costs awarded or incurred by or in connection with any such claim, suit, action, or administrative proceeding. This defense and indemnification obligation shall survive these terms of use and your use of the website.

 

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Delhi.

 

Jurisdictional Issues/Sale in India Only

Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. UrPrinters make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and UrPrinters is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

 

Trademark, Copyright, and other Intellectual Property and Restriction

The Website is controlled and operated by UrPrinters and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

At all times, UrPrinters and/or its licensors, remain copyright or UrPrinters’ other intellectual property rights, and/ the owner of the intellectual property in the content available on the website. No content nor any part thereof may be reproduced, stored in a retrieval system or transmitted any form or by any means without the prior written permission of UrPrinters.

Save as expressly set out in these Terms of use, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate or distribute in any way any of the content. You may not modify, adapt, merge, translate, disassemble, decompile, recompile or reverse engineer any software forming part of the content or create derivative works based on the whole of or any part, or which incorporate, the content into any software program.

Use of the content not expressly permitted in these Terms of use is strictly prohibited and will constitute an infringement of UrPrinters’s or the copyright or other intellectual property rights of UrPrinters’s licensors.

 

Trademark, Copyright, and other Intellectual Property complaint

UrPrinters respects the intellectual property of others. In case You feel that Your Trademark, copyright, or other Intellectual Property has been infringed, You can write to UrPrinters at [email protected].

 

Product Description

UrPrinters do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

 

Limitation of Liability

IN NO EVENT SHALL URPRINTERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THESE TERMS OF USE, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.

 

Contact Us

Please contact us at [email protected] for any questions, inquiries, or comments regarding the Website.

 

Grievance officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Arghya Chakravarty

Qurio Solutions Pvt. Ltd.

138, Tower B3, Spaze Towers, Sohana Road

Gurgaon, Haryana, India

Phone: +91-9560053054

Email: [email protected]

Time: Mon - Sat (9:30 - 17:30)

 

POLICIES

Profanity Policy

UrPrinters prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area.

This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***).

Please report any violations of this policy to the correct area for review:

·       Report offensive Display Names

·       Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal.

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning.

UrPrinters will consider the circumstances of an alleged policy violation and the user's trading records before taking action.

Violations of this policy may result in a range of actions, including:

1.      Limits placed on account privileges;

2.      Loss of special status;

3.      Account suspension.

Replacement or Return Guarantee

“Replacement’ is the action or process of replacing something in place of another. 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the UrPrinters website.

The Replacement or Return Guarantee seeks to assist Buyers who have received faulty, defective, physically damaged, or wrong product(s). If at the time of delivery and/or within 48 hours of receipt of your order, if any fault, defect, physical damage is found in the product, or if the product is wrong or different from what your ordered, then the buyer of the product can ask for return or replacement of the product from the seller. Shipping cost for replacing or returning the product shall be borne and incurred by the Seller.

In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

For more details related to Return or Replacement Policy, refer to Returns and Replacements.

If UrPrinters has suspicion or knowledge, that any of its buyers and Sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then UrPrinters may while reserving its rights to initiate civil and/or criminal proceedings against member may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that user and any related users from availing protection through this program.

UrPrinters reserves its right to initiate civil and/or criminal proceedings against a user who, files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, UrPrinters may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

 

Disputes (Resolutions) Policy

Overview

Generally, transactions are conducted smoothly on UrPrinters. However there may be some cases where both the Buyers and Sellers may face issues. At UrPrinters, we have a Dispute Resolution process in order to resolve disputes between Buyers and Printers.

What is a 'dispute'?

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.

How does a 'dispute' occur in the Marketplace?

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.

How is a 'dispute' created?

Whenever there is a disagreement, the Buyer can write to [email protected], while the Seller can write to [email protected], in order to raise a dispute. Disputes can be raised at a particular transaction level.

What are the various types of 'disputes'?

Following are the indicative examples of potential disputes:

1. Wrong item received

2. Item Not as described

·       Physically Damaged or Seal broken on Product

·       Seller/Buyer Description/Specification Wrong

·       Faulty or Defective (Functional issues)

In case the Seller rejects the return or replacement request of the Buyer, and Buyer raises a dispute, then UrPrinters will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a replacement or a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is not entitled to any replacement or refund.

 

Email Abuse & Threat Policy

Private communication, including email correspondence, is not regulated by UrPrinters. UrPrinters encourages its Users to be professional, courteous and respectful when communicating by email.

However, UrPrinters will investigate and can take action on certain types of unwanted emails that violate UrPrinters policies.

Such instances:

Threats of Bodily Harm - UrPrinters does not permit Users to send explicit threats of bodily harm.

Misuse of UrPrinters System - UrPrinters allows Users to facilitate transactions through the UrPrinters system, but will investigate any misuse of this service.

Spoof (Fake) email - UrPrinters will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us.

Spam (Unsolicited Commercial email) - UrPrinters' spam policy applies only to unsolicited commercial messages sent by UrPrinters Users. UrPrinters Users are not allowed to send spam messages to other Users.

Offers to Buy or Sell Outside of UrPrinters - UrPrinters prohibits email offers to buy or sell listed products outside of the UrPrinters Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers.

UrPrinters policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards.

Violations of this policy may result in a range of actions, including:

·       Limits on account privileges

·       Account suspension

·       Cancellation of listings

·       Loss of special status

Other Businesses

UrPrinters does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, UrPrinters assumes no responsibility for examining or evaluating the products and services offered by them. UrPrinters do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). UrPrinters does not endorse, in any way, any third party website(s) or content thereof.

 

UrPrinters Infringement Verification - Reporting Listing Violations

UrPrinters has put in place UrPrinters Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in UrPrinters's interest to ensure that infringing products are removed from the site, as they erode Buyer and good Seller trust.

·       If you are a Verified Rights Owner and want to report a listing issue, contact us. Note: Only the intellectual property rights owner can report potentially infringing products or listings through UrPrinters Infringement Verification. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us.

·       If your listing was removed through UrPrinters Infringement Verification, and you believe that your listing was removed in error, please contact us.

UrPrinters does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, UrPrinters is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to UrPrinters.

UrPrinters Infringement Verification works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. UrPrinters Infringement Verification participants have the ability to identify and request removal of allegedly infringing products and materials.

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